PRIME 3PL

1. Introduction

At Prime 3PL, we are committed to ensuring the reliable and timely shipping of your goods through our third-party logistics services. This Shipping Policy outlines our processes, responsibilities, and customer obligations relating to the transportation and delivery of goods.

2. Shipping Services

Our shipping services include, but are not limited to:

• Local and interstate freight transport
• Last-mile delivery
• Palletised and non-palletised freight handling
• Coordination with carriers for efficient dispatch

All shipping services are subject to availability and based on the requirements specified in your service agreement or job request.

3. Dispatch Timeframes

Goods are typically dispatched within 1–2 business days after receipt into our warehouse and completion of necessary processing. Custom handling, additional services, or incomplete documentation may delay dispatch.

4. Delivery Timeframes

Estimated delivery times vary based on the destination, carrier availability, and type of service selected (e.g., standard, express, dedicated transport). While we aim to meet these estimates, they are not guaranteed and may be impacted by external factors including weather, road conditions, or carrier delays.

5. Tracking and Notifications

We provide tracking details or delivery updates where available. Customers may receive tracking numbers or shipment status via email or customer portal access. Please contact us if tracking information is missing or unclear.

6. Delivery Terms

Deliveries are made during standard business hours unless otherwise agreed. The Customer is responsible for ensuring that someone is available to receive the goods at the designated location.

If delivery is unsuccessful due to an incorrect address, lack of access, or unavailability, redelivery fees may apply.

7. Freight Handling and Packaging

It is the Customer’s responsibility to ensure all goods are adequately packed and labelled. Prime 3PL is not liable for damage caused due to insufficient packaging or incorrect handling instructions, unless packaging was performed by Prime 3PL staff under a separate service agreement.

8. Damaged or Lost Goods

In the event of suspected loss or damage:

• Notify us in writing within 7 business days of delivery (or 14 days from expected delivery for non-delivery).
• Submit relevant evidence (e.g., photos, packing slips, invoices).
• Refer to our Terms & Conditions and Refund Policy for applicable claim limits and liability.

9. Restricted or Excluded Items

Certain goods are not eligible for shipping through Prime 3PL unless explicitly approved in writing. These include but are not limited to: fragile items, perishables, hazardous materials, and excluded goods as defined in our Terms & Conditions.

10. Customer Responsibilities

The Customer is responsible for:

• Providing accurate delivery addresses and contact details
• Ensuring goods are ready for dispatch with correct labels
• Notifying Prime 3PL of any specific delivery requirements

11. Changes to Shipping Arrangements

Requests to change shipping details or delivery instructions must be made in writing before dispatch. We will make reasonable efforts to accommodate changes but cannot guarantee modifications after dispatch.

12. Contact Us

For shipping-related inquiries, please contact:

• Phone: +61 1300 477 463
• Email: info@prime3pl.com.au
• Address: 3/15 Seeana Pl, Heathwood QLD 4110