Privacy and Policy

1. Introduction

Prime 3PL ("we," "us," or "our") is committed to safeguarding the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth)

2. Collection of Personal Information

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

Full name
Contact details (address, email, phone number)
Business name and position
Payment and billing information
Details related to the services we provide to you
We collect this information through various means, including:
Direct interactions (e.g., when you engage our services, contact us, or provide feedback)
Our website (e.g., through contact forms or account registrations)
Third parties (e.g., referrals or business partners)

In some circumstances, we may collect sensitive information, such as health information of prospective and current employees, but only when it is reasonably necessary for our functions or activities and with your consent.

3. Use of Personal Information

We use your personal information for purposes including:

Providing and managing our logistics services
Communicating with you regarding our services, promotions, and updates
Processing payments and managing accounts
Complying with legal and regulatory obligations
Improving our services and customer experience

4. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and service providers who assist in delivering our services
Third-party partners and agents involved in the provision of our services
Regulatory authorities, if required by law

We do not sell, rent, or trade personal information to third parties.

5. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include implementing physical, administrative, and technological safeguards. We also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purpose for which it was used or disclosed.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details provided below.

7. Cookies and Website Analytics

Our website uses cookies to enhance user experience and collect information about website usage. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information. You can set your browser to refuse cookies, but some website features may not function properly as a result.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Phone: +61 1300 477 463
Email: info@prime3pl.com.au
Address: 3/15 Seeana Pl, Heathwood QLD 4110